COVID-19 Freight Information
As expected, there are delays in delivery of your items, and these delays are outside of our control. Our normal delivery windows are 3 business days for plants, and 4 if rural. NZ Post have advised that this service is sometimes now taking 6 days. We will ensure all plants have a good drink before they are sent.
We are also experiencing a high number of orders; this means it is taking us longer to dispatch. This is taking us around 3 business days (Monday-Friday) to get orders out.
When your item has been picked up, we will send you a tracking number so you can track your parcel. If you have not been sent a tracking number from us it means we have not yet packed your parcel yet.
Thank you for your continued kindness, support, and patience as we work through this together.